Study: Replying to Customer Reviews Results in Better Ratings https://t.co/qjuoNT1f3T hbr staff/john swope/life/Getty Images Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks dow…

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Study: Replying to Customer Reviews Results in Better Ratings https://t.co/qjuoNT1f3T hbr staff/john swope/life/Getty Images Every now and then, firms make mistakes that leave their customers unsatisfied: a restaurant misplaces an order, a hotel’s air conditioning breaks dow…
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